쉽 된지 1달 됐는데도 도착 안해서 티켓 넣었더니 이렇게 답변 오네요.. 2달 기다리라는 소리같은데,

이런 경우 바로 다시 보내든지 환불해달라고 할 수 없는 건가요? 그냥 기다려야 되나요?

이런 경우 겪어보신 분 있나요..?

Sorry for the waiting.

For registered postal mail, the tracking is not updated in real time.

As now it is beyond the mentioned time frame, we will submit enquiry to the post office to institute investigation process for this item. They may take maximum two months or 60 days to finalize the investigation. You can verify this with the concerned origin post office.

We will refund or reship your order once the post office verifies your package as lost. We will get back to you if we hear anything back from the post office.

Meanwhile if you don’t hear back from us after 60 days, please kindly reply back to this ticket.

Thank you for your understanding in this case.