Thanks for your video. We have checked it and will submit it to our related department to work on to improve the quality, so as to avoid such kind of issue next time.

As Per the applicable warranty policy, we can reship the parts at your choice. It typically needs to take 7-10 business days.

For the reshipping parts, would you like us to arrange it right away or there is any chance we can add it in your new order? By the latter, please put the order on hold after placed in order to catch up and post the order number here. We will add the replacement manually.

Please kindly confirm this so that we can proceed accordingly.

Thank you for your understanding
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