Dear 이지수，



We would like to extend our apologies for this inconvenience.

Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html and terms and conditions from http://www.gearbest.com/about/terms-and-conditions.html



After reviewing your case, we'd like to offer you the following options:

1) Keep the Item and accept refund of 21.42 USD to your payment account

This item is not in stock now. We'd like to offer you a refund.



2) Keep the Item and accept refund of 21.42 USD to your GB Wallet.

We can offer a partial refund on your wallet and exceptionally reward you with extra points(You will receive 1 points for every 1 USD. For example 3 USD will gain you 3 points)

The refund will take 24 hours to process and appear in your GB wallet.

You can use both your wallet and points to purchase your future products.

Learn more about wallet benefits : http://www.gearbest.com/about/gb-wallet.html

Check out how to use point : http://www.gearbest.com/about/about-points.html?157wrew

In this case, you can keep the item and do not need to return it to us for this time.



Can you please let me know your decision?

Thanks for your understanding.



Best Regards

Pamela

Gearbest Customer Service

http://www.gearbest.com/ 

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