기베에서 제품이 안와서 환불문의글을 보냈더니

아래와같이 답장이 왔는데 구글번역기로 번역하니까 이해하기가 어렵네요...

영문해석 잘하시는분! 해석 부탁드립니다...

Thanks for your message.

I m sorry that our site didn't metion DAP.

We actually sent your order out to shipping agency.

It must be lost in its' way.

In this case, as a proof of good will, we would like to full refund to your GB wallet, you can use the amout in your future order.

Or full refund to your payment acount.

If you get the parcel one day, please inform us. 

Thank you again for your understanding. 

환불을 받고 싶은데 포인트로 준다는것인지 아리송해서요...

난 환불을 원하는데...

이럴땐 어떻게해야하나요?