Sorry to hear this issue. We will improve the quality control process.

Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty. For more details, please visit this page: http://www.fasttech.com/pages/standard-return-policy. In this case, the details are as below:
------------------------------------------------------------------------------------
“Damage on Arrival (DOA)

FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech covers all return shipping charges.

Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.”

Policy link: http://www.fasttech.com/pages/standard-return-policy
-------------------------------------------------------------------------------------

Would you like to have replacement sent in this case? We can ship replacement when the item is returned back and shipping reimburse will be issued when we receive your shipping receipt or package photo for stamp shipped items.

Can you kindly check with your local post office for the least expensive shipping cost to return the defective item back to Hong kOng? We will reimburse the postage fully in this case. Please kindly quote us the shipping fee of registered/unregistered international postal letter mail if possible. International parcel or express service is the last to be considered considering their high expense.

Please kindly confirm so we can proceed accordingly. Please don't ship item before you get RMA number from us.

Thank you for your understanding.

사건요약 : dpv65를 패택에사 두개를 주문했는데 31일 수령시 하나가 작동하지 않아 안된다고 티켓넣으니 동영상을 찍어보여달라하여 링크해주니 저렇게 답이 왔습니다.

위나 중간은 환불이나 교환정책에 관한 이야기인거같은데 마지막쯤에는 홍콩으로 다시 반환할시에 비용을 가까운우체국에 물어보고 지들한테 알려달라는 말인가요? 어찌해야할지 좀 알려주시면 감사하겠습니다ㅠ

추천 0