기베 주문취소 요청을 했는데

We check the order status of guest and I am inform you that it is now well-prepared and ready to ship.

We have to wait about 1-2days  before you receive a shipping confirmation e-mail.

In this case, we have not canceled the orders. Because the package is already out of the library, it has been in the post office. We can not get back to you wrapped your refund. Singapore express package has been changed to follow your message.

For this thing, I am very sorry.

Thank you for your understanding in this matter. 

이렇게 왔는데 취소를 못해준다는 건가요..? 번역기도 아리송하게 뭔소린지 못알아듣겠어요;