페텍에서 반환하라고 해서 주소 불러 달라고 하니까 RMA 넘버랑 주소를 메일로 보냈다고 하는데

메일 주고 받은거는 티켓 내용일뿐 주소나 RMA 넘버는 아무리 찾아봐도 나올질 않네요 ㅠㅠ

안드레아 인가 보내지도 않고 나한테 쌩떼를 쓰는건지 보냈는데 제가 확인을 못하고 있는건지 도통 모르겠네요

메일온 원문이 이거 거든요

1.

Hi hance, 

We apologize for the inconvenience caused. 

The supplier requires proof of defect for warranty. Would you mind provide us a video to show the problem as it seems a photo can't help in this case? 

Since our ticket system don't support attaching video, please upload it via a third party website first and post the link here. 

Note that for company compliance reasons, please include the respective order number, while don't include any reference to FastTech.com or your contact information in the video. 
 

After receiving your video, we will proceed to resolve the case for you soon. 
 

If you have any questions, please feel free to let us know. Thank you. 

2.

Hi hance, 

Thanks for your video for this issue about item SKU 3628800,we have watched it,it just like you said in the first post.
We will improve the quality control process. 

Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty. For more details, please visit this page: http://www.fasttech.com/pages/standard-return-policy. In this case, the details are as below: 
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"Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.

•Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item's price, whichever is lower."
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The replacement will be sent when the return package delivers. And shipping reimburse is arranged when we receive the shipping slip. 

Please kindly confirm above and we will send you the RMA number and return instruction in next mail. Please don't return the defective items back before you receive the RMA number.

Thank you for your understanding.