제가 여러개 시켰었는데 물건하나가 달랑 나눠져있더라구요 shipment#1 #2 이렇게요

이건 티켓 내용입니다

We are sorry to write here that during packaging, we discovered that the item SKU 2389904(1 pc) we were about to ship out is actually not ready for ship because we had mistaken the stock in the system. To avoid further delay of the whole order, we split it out and will ship it via a separate shipment when it is ready.

And it will be shipped via the same shipping method you chose for your order as shipment #2. A shipment notification will be sent to you when it is shipped.

Please note that the status of your order is displayed as packaging in the system, but actually it is not available now. So if you don’t want to wait any longer and prefer to cancel it for a refund, please get back to us and we will arrange accordingly.

Thanks in advance for your understanding about this situation