Sorry to hear this issue. We will improve the quality control process. 

Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty. For more details, please visit this page: http://www.fasttech.com/pages/standard-return-policy. In this case, the details are as below: 
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“Damage on Arrival (DOA)

FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech covers all return shipping charges.

Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.”

Policy link: http://www.fasttech.com/pages/standard-return-policy
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Would you like to have replacement sent in this case? We can ship replacement when the item is returned back and shipping reimburse will be issued when we receive your shipping receipt or package photo for stamp shipped items. 

Can you kindly check with your local post office for the least expensive shipping cost to return the defective item back to Hongkong,China? 

We will reimburse the postage fully in this case. Please kindly quote us the shipping fee of registered/unregistered international postal letter mail if possible. International parcel or express service is the last to be considered considering their high expense. 

Before returning back to us, please kindly consult the lowest returning shipping fee to Hongkong, China from your local post office.

Thank you for your understanding.

그러니깐...

전체적인 과정이 우체국 직원에게 최저가의 해외배송 옵션을 상담하고 페데기에 보내면 페데기 측에서 물품을 받고나면 배송해준다는거죠?

근데 여기선 배송비 환불을 어떻게 확인하고 어떻게  해준다는 말이 전혀 언급이없는데.... 티켓을 더 넣어봐야 될려나요?