기베에 인박스 구매했는데

도착당일 보니까 군데군데 찍힘이 있고 뒤틀렸더라고요.

그래서일단 새 판넬 주문하고 해당판넬 티켓을 넣었거등요.

답장이 왔는데 .이럴때는 어떻게 다음진행을 해야 될까요?

Thank you for contacting Gearbest.
We sincerely sorry to hear this about your item. 

We would like to work together to resolve the issue to your satisfaction.
Please review our warranty here:http://www.gearbest.com/about/warranty-and-return.html      
 
This case was caused in transit.

To show our apology, we can reward 100 points to you.

Please kindly confirm if we can go ahead with it.

We will do our best to help you.                           
We look forward to hearing from you.

Best Regards
Stella
Gearbest Customer Service
http://www.gearbest.com/