Thank you very much for place the order with us.

We extremely sorry for not shipping the package to you yet.

We are sorry to inform that we can not ship e-cigarette out due to shipping policy, there is not shipping method for e-cigarette .

After reviewing your case, we have 3 options to compensate you:

1) Refund on your Wallet (store credit)

We can refund you the product cost and exceptionally reward you with extra points (e.g. If your item is 1usd = 2 points , 3usd=3*2 points => get 6 points etc).

You can use both your wallet and points to purchase your future products.

2) Refund on your original payment method

3) Choose another one to replace this item.

We would be very grateful if you could tell us the SKU (item number), the full name of the item or the URL link for the new item. We will be able to check its stock levels.

Please contact me as soon as possible and let me know if this is acceptable, so that we can process the order for you.

We sincerely apologize for any inconvenience that may have been caused.

Best Regards,

Gearbest Customer Service

http://www.gearbest.com/

제 해석이 맞다면 10일이나 지나서 알려준거에 대해 정말 화가 나는데요.